Walk With Me Bouquet Lockets

 

Our Process

Firstly, we'd like to thank you for choosing Forever Near to create a lasting tribute to your loved one. We understand how precious your memories are, and we're honoured to be trusted with creating something so meaningful.

Our aim is to make the entire process as simple, stress-free and straightforward as possible. We'll guide you every step of the way, with very little required from you.

Step 1 – Place Your Order

Browse our collection and choose your perfect piece of jewellery, along with your preferred colour or opal.

If you're ordering a ring and aren't sure of your size, simply select "Unsure" from the ring size dropdown menu. A complimentary ring sizer will be included in your inclusion pack, allowing you to measure your finger accurately before returning your inclusions.

Once you've made your selection, simply add your items to your basket and complete checkout using one of our secure payment providers.

Step 2 – Your Inclusion Pack

Once your order has been placed, we'll send an inclusion pack to the address provided at checkout.

If you have any questions at any stage, we're always happy to help. You can contact us via the website chat or email us at info@forevernearjewellery.com. We aim to respond within 30 minutes during our opening hours.

Please note: Tester orders follow a slightly different process. Instructions will be sent by email, so please remember to check your junk or spam folder if you haven't received them.

Your inclusion pack contains:

• Your order form (please check all details before returning it).

• A ring sizer (if requested).

• A clearly labelled, securely sealed pouch for your inclusions.

• A prepaid Royal Mail Tracked return mailer.

We recommend making a note of the tracking number on your return mailer so you can follow your parcel using the Royal Mail app or website.

Once everything is ready, simply post your pack at your local Post Office or place it in a Royal Mail post box.

Step 3 – We Receive Your Inclusions

As soon as your inclusion pack arrives safely with us, we'll send you a confirmation email to let you know it's been received.

If you don't see this email, please check your spam or junk folder.

Step 4 – Creating Your Jewellery

Our standard turnaround time is approximately 4 weeks from the date we receive your inclusions.

If you've ordered multiple pieces, please allow an additional 2–3 working days per extra item.

We always aim to complete orders sooner whenever possible. During particularly busy periods, turnaround times may extend to up to 6 weeks, but we'll always let you know in advance.

Custom & Gold Orders

Custom-made pieces and solid gold jewellery require additional time as they are specially made to order before being independently hallmarked by the Edinburgh Assay Office, as required by UK law.

Please allow approximately 8–10 weeks for these orders.

Step 5 – Shipping

Once your jewellery has been carefully handcrafted and quality checked, it will be beautifully packaged and dispatched via Royal Mail 24 Hour Tracked delivery.

You'll receive a shipping confirmation email, along with your tracking number, on the day your order is dispatched.

Engraved Jewellery

The process for engraved jewellery is slightly different.

After placing your order, please email your chosen photographs, handwriting, fingerprints or other engraving requirements to info@forevernearjewellery.com.

We'll check that your images are suitable and contact you if anything needs adjusting before production begins.

Engraved items usually have a turnaround time of 2–3 weeks and are then packaged and dispatched in the same way as all of our jewellery.