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 Policies

Returns & Refunds

Forever Near Memorial Jewellery - No Returns and Refund Policy

At Forever Near Memorial Jewellery, we understand the sentimental value and emotional significance of our products to our customers. As such, we have a strict No Returns and Refund Policy in place to ensure that each piece of memorial jewellery is handled with the utmost care and respect.

Policy Details:

  • Due to the personalized nature of our memorial jewellery, all sales are final after the 24 hour cooling off period for you to decide to change your mind before anything is created or posted.

  • We do not accept returns or offer refunds unless the product is damaged or defective upon receipt.

  • In the case of receiving a damaged or defective item, customers must contact us within 2 days of receiving the product to be eligible for a replacement.

  • Customers may be required to provide photographic evidence of the damage or defect for assessment.

Exchanges:

  • We may offer exchanges for items that are damaged or defective, subject to availability.

  • Exchanges will only be processed once the damaged item has been returned to us.

How to Contact Us: If you believe you have received a damaged or defective item and wish to request a replacement or refund, please contact our customer service team at info@forevernearjewellery.com within 2 days of receiving your order.

By purchasing from Forever Near Memorial Jewellery, you agree to abide by our No Returns and Refund Policy as outlined above.

Jewellery care policy

With pieces that contain crystals please note after 4 weeks we are not liable for stones falling out as all pieces are cleaned and checked within a sonic cleaner before leaving the workshop. You can purchase our jewellery servicing which includes 1-2 stone replacements as well as deep cleaning, filing & recoating. 

Please note we use the highest grade resin for our pieces that have been sunlight and damage tested for many months some tests take 2 years. If you do not clean and keep your stone away from chemicals such as sprays, perfumes, makeup and even sweating from the gym or sun bathing and using the pool or hottub when away it will become dim, many customers who never take their pieces off choose to purchase the jewellery servicing to have their stone brought back to its's original beauty once a year. This is something we recommend if you never want to remove your item.

You are covered for 6 month if the resin memorial stone falls out but please note that we will ask for photos of the item to make sure this is a manufacturing fault and not a misuse of the item. If we deem the item as misused you are not covered for the replacement of the stone. 

Please note as company we will always work hard to make you happy and do what is needed to get you piece back to its's original beauty.

At Forever Near, we work hard to ensure our store policies are fair, clear and transparent. If you can’t find the information you’re looking for below, don’t hesitate to get in touch so we can help you further.
PLEASE READ THE JEWELLERY CARE SECTION FOR MORE INFO ON FAULTS AND JEWELLERY DAMAGE. 

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