Your Heart & Mine Necklace

 Our Process

Firstly, we'd like to thank you for choosing Forever Near to create a lasting tribute to your loved one. We understand how precious your memories are, and we're honoured to be trusted with creating something so meaningful. Our aim is to make the entire process as simple, stress-free and straightforward as possible. We'll guide you every step of the way, with very little required from you.

Step 1 – Place Your Order

Browse our collection and choose your perfect piece of jewellery, along with your preferred colour or opal. If you're ordering a ring and aren't sure of your size, simply select "Unsure" from the ring size dropdown menu. A complimentary ring sizer will be included in your inclusion pack, allowing you to measure your finger accurately before returning your inclusions. Once you've made your selection, simply add your items to your basket and complete checkout using one of our secure payment providers.

Step 2 – Your Inclusion Pack

Once your order has been placed, we'll send an inclusion pack to the address provided at checkout. If you have any questions at any stage, we're always happy to help. You can contact us via the website chat or email us at info@forevernearjewellery.com. We aim to respond within 30 minutes during our opening hours. Please note: Tester orders follow a slightly different process. Instructions will be sent by email, so please remember to check your junk or spam folder if you haven't received them.

Your inclusion pack contains:

• Your order form (please check all details before returning it).
• A ring sizer (if requested).
• A clearly labelled, securely sealed pouch for your inclusions.
• A prepaid Royal Mail Tracked return mailer.

We recommend making a note of the tracking number on your return mailer so you can follow your parcel using the Royal Mail app or website.

Once everything is ready, simply post your pack at your local Post Office or place it in a Royal Mail post box.

Step 3 – We Receive Your Inclusions

As soon as your inclusion pack arrives safely with us, we'll send you a confirmation email to let you know it's been received. If you don't see this email, please check your spam or junk folder.

Step 4 – Creating Your Jewellery

Our standard turnaround time is approximately 4 weeks from the date we receive your inclusions. If you've ordered multiple pieces, please allow an additional 2–3 working days per extra item. We always aim to complete orders sooner whenever possible. During particularly busy periods, turnaround times may extend to up to 6 weeks, but we'll always let you know in advance.

Custom & Gold Orders.

Custom-made pieces and solid gold jewellery require additional time as they are specially made to order before being independently hallmarked by the Edinburgh Assay Office, as required by UK law. Please allow approximately 8–10 weeks for these orders.

Step 5 – Shipping

Once your jewellery has been carefully handcrafted and quality checked, it will be beautifully packaged and dispatched via Royal Mail 24 Hour Tracked delivery. You'll receive a shipping confirmation email, along with your tracking number, on the day your order is dispatched.

Engraved Jewellery The process for engraved jewellery is slightly different. After placing your order, please email your chosen photographs, handwriting, fingerprints or other engraving requirements to info@forevernearjewellery.com. We'll check that your images are suitable and contact you if anything needs adjusting before production begins. Engraved items usually have a turnaround time of 2–3 weeks and are then packaged and dispatched in the same way as all of our jewellery.

Tester Pieces

Forever Near is pleased to introduce our Tester Pieces—exclusive first editions of new jewellery designs before they officially become part of our permanent collection.

Each tester piece is available at a heavily reduced price as it allows us to photograph the finished jewellery for future product listings. Because of this, only one tester is available for each design, making them a truly unique opportunity.

Once your order is placed, we'll send you an inclusion pack containing everything you need to safely send your inclusions to us.

As tester pieces are offered at a significantly discounted price, return postage for tester orders is the customer's responsibility. We recommend using Royal Mail Tracked 24 or Tracked 48 for added security and peace of mind.

However, if you purchase a tester piece alongside any full-priced memorial jewellery, your inclusion pack will include a prepaid tracked return mailer at no additional cost.

Tester pieces are handcrafted to the same exceptional standard as every other Forever Near piece, using the same premium materials, craftsmanship and care. The only difference is the introductory price and the opportunity for us to photograph the completed design before it becomes a permanent part of our collection.